1. Return Eligibility: We accept returns on most items within [number] days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  2. Return Process: To initiate a return, please contact our customer service team to request a return authorization (RA) number. Returns made without an RA number may not be accepted. Once you receive your RA number, please securely package the item and include the RA number on the shipping label or packaging.
  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged). We recommend using a trackable shipping method and purchasing shipping insurance for valuable items, as we are not responsible for lost or damaged returns.
  4. Refund Process: Refunds will be issued to the original payment method used for the purchase within [number] business days of receiving the returned item. Please note that shipping fees are non-refundable unless the return is due to an error on our part.
  5. Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
  • Items marked as final sale or clearance
  • Personalized or customized items
  • Perishable goods
  • Intimate or sanitary products

4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We may require photo evidence of the damage or defect to process a replacement or refund.

5. Exchanges: We do not offer exchanges at this time. If you would like to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.

6. Restocking Fee: A restocking fee may apply to returns of certain items, particularly large or oversized items. The restocking fee, if applicable, will be deducted from the refund amount.

7. Return Address: Please ship your return to the following address:
[Your Company Name]
[Return Address]
[City, State, Zip Code]

8. Return Policy Updates: We reserve the right to update or modify our return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our return policy, please contact us for assistance.